Friday, March 20, 2020

The Fall of the Roman Empire by Arther Ferrill essays

The Fall of the Roman Empire by Arther Ferrill essays The Fall of the Roman Empire by Arther Ferrill (1986) provides well written and interesting reading for the non-historian. While Ferrill breaks down many areas of the Roman Empire and it's decline, there are other areas where the author's description of some important details remains sketchy and leaves the reader wanting more information. Ferrill breezes over some very important explanations concerning why the Eastern Empire survived despite the Eastern army suffering the two major defeats of Adrianople and Julian's failed Persian campaign. Ferrill also does not support the argument that the Fall of Rome was the result of a successful conquest of barbarism and religion. He instead maintains that uncomplicated military failures contributed to Rome's decline. The case he presents supports that these were created by political blunders and that enough of the blunders created the misfortune that resulted in the decline of the Roman public spirit. Ferrill's descriptions of the Roman way of life lead the reader to view the people as very cultured, sophisticated and comfortable. Their cleanliness for the time was exceptional and their water system was unique to that historical time. This style of life may have contributed to their idealistic views that all people wanted to work toward a more civilized and productive lifestyle. However, this was simply not true. Descriptions in Ferrill's book somewhat discredit the new breed of a classicist who encourages a Marxist version of Roman history which view that barbarians are just oppressed minorities engaging in justifiable wars of "national liberation." He also argues that men and battles do not much matter and that all history is some sort of inevitable process governed by the class struggle. Ferrill correctly points out that men and battles matter very important within this course of history. The barbarians were strictly barbaric and not worthy of much explanation or compassion for their h...

Tuesday, March 3, 2020

How to Speak to a Customer Service Representative

How to Speak to a Customer Service Representative At some point, most of us make a telephone call to a companys customer service department. Whether its to place an order or a complaint, dispute a charge, or ask a question, its important to know how to communicate with customer service representatives. In this intermediate-level role-play dialogue, you will get a better understanding of how to interact with a customer service representative. Customer service calls usually follow a standard procedure. The representative will often ask for information such as your address and phone number. After practicing this role-play, you should be able to conduct these types of phone calls with what youve learned. Grab a partner and start practicing. Customer Service Representative: Hello, Big City Electricity, how may I help you today? Mr. Peters: Im calling concerning my electricity bill. Customer Service Representative: May I have your account number? Mr. Peters: Certainly, its 4392107. Customer Service Representative: Thank you, is this Mr. Peters? Mr. Peters: Yes, this is Mr. Peters. Customer Service Representative: Thank you, what can I help you with? Mr. Peters:Â  I think Ive been overcharged for the past month. Customer Service Representative: Im sorry to hear that. Why do you think we charged you too much? Mr. Peters: The bill is 300% higher than last month. Customer Service Representative: Im sorry to hear that. Let me ask you a few questions and then Ill see what I can do. Mr. Peters: OK, Thank you for your help. Customer Service Representative: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity? Mr. Peters: I usually pay about $50 a month.​ Customer Service Representative: Thank you. And how much did we charge on this bill?​ Mr. Peters: $150. I cant understand why.​ Customer Service Representative: Yes, Mr. Peters. Was your usage different in any way?​ Mr. Peters: No, it was an average month.​ Customer Service Representative: Im sorry. There certainly seems to be a mistake.​ Mr. Peters: Well, Im happy you agree with me.​ Customer Service Representative: Ill contact a service representative to come out and check your meter. Whats your address, Mr. Peters?​ Mr. Peters: 223 Flanders St., Tacoma, Washington 94998​ Customer Service Representative: Whats your phone number?​ Mr. Peters: 408-533-0875​ Customer Service Representative: Im terribly sorry about the misunderstanding. Well do our best to change this as quickly as possible. Mr. Peters: Thank you for your help in clearing this up. Customer Service Representative: Of course. Is there anything else that I can help you with today? Mr. Peters: No, thank you. That would be all. Customer Service Representative: Okay. Thanks for calling, Mr. Peters, and I hope you have a good day. Mr. Peters: You too! Goodbye.

Sunday, February 16, 2020

Effect of Hebal product on perception or Memory ( main focus will be Research Proposal

Effect of Hebal product on perception or Memory ( main focus will be on canabis) EFFECT OF Cannabis on memory or perception - Research Proposal Example The findings of the research will be shared with the public. The society has been keen to exploit the range of herbal products offered by Mother Nature for purposes that cut across recreation, medicine, and traditional practices. Researchers have proved through studies and experiments that herbal products like ginko Biloba can improve the power of concentration of an individual while giseng, a different herbal product, works well to sharpen memory (BBC, 2000). The range of herbal products would be used to better performance among learners as some are used to treat neurological disorders. Cannabis, botanically referred to as Cannabis sativa (National-Institute-on-drug-abuse, 2015), is also an herbal product that has found a whole range of uses. It has been used for entertainment and in medicine (Smith, 2014). This research study will focus on the implications of cannabis on an individual in the short and the long run. The study will serve to establish the chronic effects of cannabis on memory in humans (CSAM, 2014). Societies across the globe are known to abuse the product while ignoring long-term effects of the product in the event of addiction (unit, 2015), (Filbey, 2014)). The research will offer evidence-based results on the chronic effects of the product in the human brain in terms of memory. The drive of this study is to establish the chronic effects of cannabis use on memory in human. The study will work to establish the particular part of the brain that is affected and how exactly that alters the memory of the individual. The study will identify the particular constituent of cannabis in the form of cannabinoids that has ability to impair and alter individual’s cognitive functioning that includes memory. The research shall be based on data and models established through previous research and studies, as well as gathered quantitative and qualitative data that shall be realized in this

Sunday, February 2, 2020

Declaration of Independence, Essay Example | Topics and Well Written Essays - 500 words

Declaration of Independence, - Essay Example In many respects, the King was perceived as promoting excessive taxation, essentially stepping on the backs of hard-working colonists to earn money for Britain. The colonists realized that an independent system of taxation, when used for the benefit of sustaining the local economy, would prevent Britain from taking resources away from the American colonists for use to sustain a stronger Great Britain. Secondly, the colonists believed that the king was maintaining a strong military presence in early America, which essentially made the colonists feel as though they were constantly under the threat of military action on behalf of the king of Britain. This is evident in the passage stating, "He has kept among us, in times of peace, standing armies without the consent of our legislature" (Ushistory.org). While the colonists continued to work to build the foundation of a successful American economy, Britain maintained a close military watch over them to ensure that no revolution against Britain was begun and to constantly show the threat that England could provide against any revolutionaries. as tobacco) to other nations willing to pay for the items, the King of Britain refused such exportation in order to ensure that the monies associated with American-produced products would be distributed not locally, but to the King of Britain himself. This is evident in the Declaration of Independence where it states, "For cutting off our trade with all parts of the world" (Ushistory.org). At a time where the local economy needed export dollars to build a strong, local infrastructure, refusing to allow exportation of colonial goods continued to keep a strong British presence in the colonies and prevent early America from becoming a nation of wealth (likely to prevent any revolution against England). All of these reasons, and many more, were spelled out in the Declaration

Saturday, January 25, 2020

How Can Children At Risk Be Helped Young People Essay

How Can Children At Risk Be Helped Young People Essay In this paper we will be highlighting the major areas of children at high risk, the causes behind and the effect on their lives {as derived from child theology}. Our focus of attention will be the role and responsibilities of church and different organisations working for the rehabilitation as well as reaching out to them with the Gospel. CHILD THEOLOGY: SOME BASIC ASSUMPTIONS Child Theology encompasses all children irrespective of their identity, since our God is impartial. The basic purpose of child theology is to see the pressing needs of children, their potential and to take purpose driven action on their behalf.3à ¢Ã‚ Ã‚   What are Children to God? Or in child theology? Children are the most numerous and needy people we find on the earth. They are most needy people as they are small, weak, dependant, most vulnerable and powerless. Children are the blessing of God to the families. God could have easily created prototype of Adam and Eve, instead He told them to multiply (Gen.1:28). Secondly we also see that they are created in Gods image like any other individuals thus reflecting the nature and character of God (Gen.1:26). Though children are created in Gods image they, among all other human beings are also imperfect because of Fall and therefore needs to be redeemed.1 It is important to note that apart from physical healing they are also in dire need of spiritual healing which is often overlooked. Thirdly it is very much evident all through the scripture that they are the focus of God and His Kingdom. In the sight of God children are very special. But God cares for them and they are the focus of His Mission. Dr. Dan Brester says that, they are both key to Great Commission and an expression of Great Commandment.2 DIFFERENT AREAS WHERE CHILDREN ARE AT HIGH RISK Street Children: These children are the once who are on their own deprived of basic necessities of childhood, thus trying to survive by living and working in a particular environment. They are categorised as Children who live and work on street during day but return home at night, other group who find food, shelter and friends in the street. They are called children of the street. And the third category includes the abandoned ones, completely on their own for material and psychological support, so they are termed as children in the street.4à ¢Ã‚ Ã‚   Kind of work they do: salvaging recyclables from waste, selling things on road junctions, polish shoes, collect alms, scavenge food from the market, pick pocketing, theft etc. Problems they go through: They are neglected, abused by any and every kind of people passing by. Lack of roof over their heads leaves them only to be exploited sexually,abused and tortured physically. These children are deprived of proper food, education,and medical aid. They are at high risk of both physical as well as psychological problems since they are homeless and are left unattended if they suffer any health hazards. Many children are open to the dangers of addiction of tobacco, alchohol and all kinds of drug abuse.5 à ¢Ã‚ Ã‚   Sexually abused Children/ Child Prostitution There is considerable amount of increase in the sexually abused children in India during last few years. Children are dehumanized, demeaned and are reduced to mere comodities for sale and purchase just to satisfy the need of ruthless and inhuman sexually immature individuals. These children are deprived of their childhood. Prostitution has become a very profitable trade in which million of children are involved specifically girl child. Child pornography has alarmingly increased in our country, so also incest rarely coming to light but very common in our society. The agony they go through: Apart from being sexually abused they also go through physical torture- beaten up, burnt, deprived of good food. They are kept in small cells or in very small and crowded rooms in unhygenic conditions getting very less light and air. Sometimes they are forced to take drugs to subside hunger and pain. Reasons: Among many other, povery is the basic reason worldwide. In India we find parents selling child to gain financial aid. Children of sex worker are forced into prostitution. Sometimes parents sexually abuse their children and so they find them ready for sex a good reason to earn money.à ¢Ã‚ Ã‚  Ãƒ ¢Ã‚ Ã‚  Ãƒ ¢Ã‚ Ã‚  6à ¢Ã‚ Ã‚   Effect: Looses childhood and dignity, no future, physical as well as psychological disorder. Psychologically they are depressed, post traumatic stress as disorder, anxiety, psychopathy in later life, poor self esteem, develop self destructive behaviour such as crime in adulthood and suicide. We also find they turn out to be anti-socials. Phisically they are infected with sexually transmitted deseases. Children effected by Drugs and Alchohol: Children who are not able to take out their anger indulge in taking drugs. Reason behind children addicted to drug are divorse of parents, family violence, lack of love and support, not being heard of and it is also because of peer presure. In some cases they pick up this habit from their parents. Effects: It effects all areas of life such as emotional, psychological, spiritual as well as social and physically. they suffer loss of health.7à ¢Ã‚ Ã‚  Ãƒ ¢Ã‚ Ã‚   Child Labour: In India 14.4% of children between 10-14 years of age are employed in child labour. It is effecting our society all over the world. They basically work in carpet factories, glass blowing units and firework factories. There are around 20 million child labourers in the country. Causes: To alivate poverty families force them into it. According to Prof. Gangrade, child labour is caused by differeà ¢Ã‚ Ã‚  nt factors eg. Social tradition, customs, and dearth of schools or parental reluctance to send children to school, industrialization, urbanization and also migration. Effects: They are mal nourished, deprived of education, viewed as wage earner. It is hazardous to childs developmental needs both mental and physical. They are also effected socially and psychologically.8à ¢Ã‚ Ã‚  Ãƒ ¢Ã‚ Ã‚  Ãƒ ¢Ã‚ Ã‚  Ã‚   SOME OF THE ORGANIZATIONS THAT ARE WORKING FOR THE CHILDREN WHO ARE AT RISK ARE: 1) VIVA NETWORK: This organization works among the children and do investment for their future in order to break the pattern of poverty and love, equip and support them. They are also helping them to make them free from depression, exploitation and abuse. And for this they engage themselves with mobilizing churches, communities and individuals to play their part in changing the lives of vulnerable children. 2) WORLD VISION INDIA: A Christian humanitarian organization working to create lasting changes in the lives of children, families and communities living in poverty and injustice. They focus on building the community around children so that they have the opportunity to reach for a better future. 3) UNICEF: In India it is working since 1949 and known to be the driving force that builds a world where the rights of every child are realized. The purpose is to overcome the obstacles that poverty, violence, diseases and discrimination place in childs path. 4) CEF: An international Christian organization seeks to evangelize and disciple children around the world. They target 10 million children worldwide to hear the good news. One of their main ministries is to do with children of prisoners because children of prisoners have 70% chance if going to prison when they grow up. 5) DIVYA SHANTI CHRISTIAN ORGANIZATION: Working since 1967 in Bangalore. They search children at market, railway station where the abused and runaway children take refuge. Their ministry is done by a night mobile clinic which is run by a staffed nurse and social worker who addressed the needs of children. 6) CRIN: They envision a world in which every child enjoys all human rights promised by United Nations, Regional Organizations and National Government. They also believe that children have the right to participate and express themselves freely and openly in all maters affecting them. These are some of the organizations but there are so many NGO, as well as the secular organizations which are working for the children. Now these days we also see lot of books on this subject, lot of work has been done but lots have to be done in order to accomplish the need of the children. OUR MISSION APPROACH Today lot of churches as well as our government has worked for the upliftment of the children who are at risk. Many churches have come forward to help children in terms of finance, material, and medical facilities and had helped them to get status in the society. Government had also started schemes for children like providing them mid day meals, free education as well as learning institutions where children are equipped to do tailoring, handicraft work from which they can learn and earn also. But apart from physical healing we need to reach out to them trough the Gospel which will bring spiritual healing. Evangelism to children is a special ministry of the church. There are various ways which church adapt to bring the Good News to children. For example through strory telling, visual aids such as flat pictures, graphics, projected materials, video-tape, Puppet show, music etc. Therefore being a theologian student lets stand in the gap for the children at risk and be sensitive about their needs serving and uplifting them in whatever capacity we can, so that they will become responsible leaders to serve the nation in future.

Friday, January 17, 2020

B. F. Skinner and Behavior Conditioning

Behavior conditioning is viewed as a significant psychopathological influence that extends beyond the concept of psychoanalysis and sexual psychology. Burrhus Frederic Skinner (1904-1990) considers the concept of conditioning as comprehensive type of learning wherein behavioral changes are manipulated rather than intrinsically stimulated. According to the article of Moore (2002), behavior conditioning of Skinner gives rise to two primary components: (1) the biological foundation of behavior manipulation through hormonal systems and other physiologic relations (e. g. neurologic functioning, genetic relationships, etc.), and (2) the occurrence of the behavioral event. Behavior conditioning is the indirect manipulation of activities in order to elicit a behavioral response or behavioral pattern. B. F. Skinner’s idea of behavior conditioning revolves in his concept of Operant Conditioning, which is a type of learning process wherein stimulation of behaviors illicit behavioral modi fications. According to the article of O’Donohue and Plaud (1994), Skinner’s behavioral conditioning involves a mutual relationship between the strengthening and weakening effects rendered by environmental consequences.The mutual relationship between (1) reinforcement and (2) punishment is directed by a stimulus control. According to B. F. Skinner, â€Å"human behavior is not a simple machine-like product of a stimulus, but is something dynamic, changing and in flux, as the environment is in influx†. Behavior conditioning of B. F. Skinner, indeed, constitutes environmental reinforcements and punishments that set the behavioral trends of a human being. Discussion Behavioral ConditioningThe psychological activities fostering behavior in an individual are said to be dynamic, ever changing and mutually linked with the external forces of the human environment. Skinner has observed early on that a large part of our behavior is not automatically elicited by an uncondit ioned stimulus. According to Moore (2002), the concept of behavioral conditioning is associated to the process of survival wherein a human being is directed to a specific pattern of behavior in order to foster adaptation towards the changing environment.Skinner’s operant conditioning can be viewed as a diverse behavioral process that evolves and influences the individual's survival during its lifetime by facilitating the adaptation towards the environment (Moore, 2002). The consequence behavior is the result of the individual’s way of adaptation towards the environment. In the process of the individual’s adaptation, the â€Å"environment in turn acts back on the behavior and on the individual: both are changed as a result of reciprocal behavior-environment interchange (Skinner, 1953)†.According to Burgess (1997), Skinner’s idea of behavior conditioning comprises of three perceivable components that explain to the process of behavioral modification. These elements are (1) the inner activities of behavior, (2) nature of inner behavior, and (3) the role of the environment. Inner activities include the cognitive processes and activities (e. g. thinking, problem solving, decision-making, etc. ) that an individual performs prior to the adaptation of behavior.Meanwhile, the nature of inner behavior is assessed whether the individual’s behavioral change is due to the evolution of society or external environment (phylogenetic) or genetically acquired (ontogenetic). Lastly, the environment facilitates the learning atmosphere that reinforces the permanent change of behavior in the individual (Burgess, 1997). In application of this theoretical proposition, the behavioral transformation of 12-year old that initiates a bullying behavior at school is first established by an inner assessment of self and environment.The child analyzes the capacity of his strength over the others in the class, and then further internalizes the nature of his preferred action. Reinforcers of this behavior can either be other classmates influencing him to bully others or his intrinsic psychological desire to bully others. In a well-appropriate environment where the subject is regarded as the strongest, the chance of producing a bullying behavior to 12-year old boy is more likely (Burgess, 1997; O’ Donohue and Plaud 1994).As for the analysis above, behavior conditioning is therefore affected by three major components, namely (1) the inner self, (2) the environment and (3) the process of behavioral adaptation. However, according to Moore (2002), another contributing factor to consider is the biological foundation of behavior. In Moore’s (2002) argument derived from Skinner’s behavioral conditioning, the influence of hormonal and genetic compositions is another perspective of behavior modifications.â€Å"The science of behavior is concerned with behavior directly selected according to phylogenic contingencies, via inherited genetic mechanisms (Moore 2002)†. The contributions of genetics to causal behavioral events are said to be due to the sensitivity of nervous function to environmental stimulation. Skinner suggests that some behaviors dominating in an individual are not externally fostered, rather elicited only by the environment or other forms of reinforcements (Moore 2002). Components of Behavior Conditioning B. F.Skinner’s view of behavioral conditioning comprises of diverse factors, specifically (1) the material environment during the lifetime of the individual organism (Moore 2002), (2) inner activities and nature of a behavior – phylogenetic (Moore 2002; Burgess 1997), (3) the Gene-Behavior relationship (Moore 2002), and (4) the reciprocal behavior-environment interchange (O’ Donohue and Plaud 1994). In these four contributing factors of behavior conditioning, Skinner, in his operant conditioning, has proposed two essential balancing components: (1) positive reinforcements (rewards), and (2) negative reinforcements (punishments).Operant conditioning involves the functional relationships between behavior events and environmental events. Consequent behaviors can be demonstrated by systematic and controlled changes in the environment. To Skinner, â€Å"there are three-term contingency that exemplifies the relationship among antecedents, behavior and consequences. † Most activities that human beings perform socially provide the context for other people to react according to these activities in one way or another; thereby, initiating consequences of behavior.Such principle is also true in terms of physical environment through the presence of reinforcements, specifically reward systems and punishments. According to Skinner, â€Å"behavior is governed to some degree by reinforcement, which can be organized in endless variety of ways according to reinforcements and punishments. † In addition by Moore (2002), reinforcements largel y depend on the environmental settings and the behavioral nature present in the individual. Negative and positive reinforcements act as the behavior leverages that manipulates an individual’s behavior.According to O’ Donohue and Plaud (1994), behavior conditioning and the basic elements of reinforcements and punishments are defined as the Law of Effect responsible for manipulating both desired and undesired behavioral practices. The main emphasis of behavior modification is to reinforce behaviors that are valuable, and negate those behavioral patterns that are not appropriate. In operant conditioning, the individual’s behavior operates on the environment and determines the occurrence of reinforcements as contingent to the behavioral conditioning.According to Moore (2002), reinforcements are interrelated to the individual’s survival and adaptation. â€Å"Operant conditioning occurs when the probability of a response in the presence of an antecedent stimul us increases because of the prior consequences of the response in the presence of the stimulus in question (Moore 2002)†. Skinner’s view of behavioral conditioning identifies covert, implicit or private events as contributing factors to the mutual relationship between stimuli and the influence on behavior response. Conclusion In conclusion of the study, B.F. Skinner in his idea of behavioral conditioning emphasizes behavior as a consequence of the relationship between environment and behavioral events. Conditioning behaviors is facilitated by manipulating the external reinforcements, specifically reward systems and/or punishments, derived from the different contributing factors. Behavior conditioning revolves in various contributing factors, namely (1) the inner and nature of behavior, (2) physical environment, (3) biochemical processes of behavior, and (4) reciprocal behavior-environment interchange.Consequent behaviors are product of the individual’s adaptation in his environment as a form of survival mechanism. References Jensen, R. , & Burgess, H. (1997). Mythmaking: how introductory psychology texts present B. F. Skinner's analysis of cognition. Journal of Psychological Record, 47, 221-227. Moore, J. (2002). Some Thoughts on the Relation between Behavior Analysis and Behavioral Neuroscience. Journal of Psychological Record, 52, 261-266. O'Donohue, W. , & Plaud, J. (1994). The Conditioning of Human Sexual Arousal. Journal of Sexual Behavior, 23, 221-228.

Thursday, January 9, 2020

Plagiarism Is More Effective Than Just Punishing Students

Later Draft Scott Jaschik discusses various situations of plagiarism in college in his article, â€Å"Winning Hearts and Minds in War on Plagiarism,† in order to argue that there are more efficient solutions to prevent plagiarism. Jaschik published this article in Inside Higher Ed, which is an online news source, that he cofounded, targeting first year English and college writing instructors. In the article, he explores different ways of preventing plagiarism and emphasizes the importance of academic integrity. By drawing on different instructor perspectives, he employs various situations such as an online student discussion board and an assignment to purposely plagiarize in order to highlight common issues with why students plagiarize. Jaschik†¦show more content†¦Although there still was some unintentional plagiarizing, the open-minded conversation between Hagopian and her students was more beneficial and effective for the students because it taught them the, â€Å"difference between deliberate fraud and failed apprenticeship† (Jaschik 262). This example strengthens Jaschik’s idea by specifically illustrating how first year writing instructors being more open minded towards plagiarism can be more beneficial for the students. Jaschik also describes another example with Roy Stamper, an associate writing director, who followed an online student discussion board where students discussed how they felt about plagiarizing which led Stamper to discover that â€Å"there was also a strong, intense reaction from other students – much of it critical† (263). Jaschik uses this to illustrate how â€Å"his lurking online raised many questions† and whether, â€Å"an intense workload puts an emphasis for students on efficiency as opposed to quality† (263-4). This example also strengthens Jaschik’s argument in that it appeals to the first year writing instructors by giving insight on various students’ opinions on plagiarizing. This is effective to the instructors because it allows them to learn some reasons why students plagiarize, such as being overloaded and not having enough time. Even Stamper himself asks, â€Å"Should writing instructors be looking toShow MoreRelatedWhy Universities Have Adopted Academic Integrity Policies1958 Words   |  8 PagesOften, having a college degree creates a sense of pride and accomplishment in an individual as well as the people around them. T hey are seen with more respect and admiration and are considered to be more successful. However, their degree would have no value if the university they attended was known for their lack of academic integrity. Cheating in universities has become a huge problem in today’s society. This is why universities have adopted academic integrity policies. This importance of honestyRead MoreApplication of Ethical Theories12285 Words   |  50 PagesThe role of ethical theories in ethical reasoning and behavior within organizations - Research proposal Sigalit Pasternak, Phd student The Faculty of Management Tel Aviv University Supervisor: Dr. Ishak Saporta Introduction Business ethics is a specialized branch of ethics focusing on how moral standards apply to business organizations and behavior (Velasques, 1998). As such, it cannot be understood separately from the general ideas of ethics, and the general ethical theories apply to business ethicsRead MoreLibrary Management204752 Words   |  820 Pages. . . . . . 78 Total Quality Management (TQM) . . . . . . . . . . . . . . . . . 80 Policy Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Sources of Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Effective Policy Development . . . . . . . . . . . . . . . . . . . . . 84 Implementing Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Decision Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Steps in Making Decisions